“Pile your troubles on God’s shoulders; he’ll carry your load, he’ll help you out. He’ll never let good people topple into ruin.” Psalm 55:22
Always make your loved ones a priority in your life. And understand sometimes God will use circumstances to prevent you from helping them when they’re struggling. Whether it’s because of distance, health, responsibilities, or even relational barriers, God may have allowed the separation to keep you from interfering in what He’s teaching them.
You may want to shoulder a burden only He can carry for them or He is refining their character through their troubles. Whatever the case, shift your worries about them toward God. He’s able to care for them better than you. Keep praying and let Him work!